Privacy Policy
1. Introduction This Privacy Policy explains how Human Development Solutions DMCC (hereinafter referred to as “HDS”), as the owner and operator of its online platform, collects, uses, and protects users’ personal data. This Policy complies with the United Arab Emirates (UAE) privacy laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and other applicable local regulations.
2. What is Personal Data? Personal data refers to any information that can directly or indirectly identify an individual. This includes, for example, name, email address, phone number, IP address, location data, among others. On our platform, we process personal data strictly necessary to provide our services and improve user experience.
3. Data Controller Human Development Solutions DMCC is the entity responsible for processing personal data collected through its platform. For privacy-related inquiries, you can contact us at: info@hdsolutions.com
4. Data Collected We collect the following personal data:
- Full name;
- Email address;
- Mobile number;
- Company and job function;
- Full address for delivery and billing (when applicable);
- Data related to platform interactions, such as service history and preferences.
5. Purposes of Data Processing The personal data collected will be used for the following purposes:
- Provision of contracted services;
- Management of registered user accounts;
- Personalization of customer communications;
- Sending updates, service information, and promotions;
- Marketing purposes and personalized promotions, provided explicit consent is given.
6. Legal Basis for Processing The processing of personal data is based on the following legal grounds:
- Performance of a contract (service provision and account management);
- Explicit consent (for marketing communications and analytical cookies);
- Compliance with legal obligations under UAE law (e.g., retention of financial records).
7. Data Storage and Security Personal data will be stored on secure servers that comply with local data protection regulations. We implement security measures such as:
- Encryption of sensitive data;
- Restricted access control;
- Regular monitoring of vulnerabilities and compliance audits.
8. International Data Transfers Whenever personal data is transferred outside the UAE, we ensure that such transfers comply with PDPL provisions, applying appropriate contractual clauses or other required safeguards.
9. Data Sharing with Third Parties Personal data may be shared with:
- Logistics and delivery service providers (when applicable);
- Email marketing platforms (for personalized communications).
We ensure that all third parties comply with UAE legal requirements and that data will not be used for purposes beyond those specified.
10. Data Subject Rights Users have the following rights regarding their personal data:
- Right of access: Request a copy of stored personal data;
- Right to rectification: Correct inaccurate or incomplete data;
- Right to erasure: Request the deletion of personal data unless legal obligations require its retention;
- Right to restrict processing: Limit the use of data in specific situations;
- Right to data portability: Receive personal data in a structured and commonly used format;
- Right to object: Object to processing for marketing purposes.
To exercise your rights, you can contact us at: info@hdsolutions.com
11. Cookies and Tracking Technologies We use cookies to enhance user experience and analyze website performance. The types of cookies used include:
- Functional cookies: Necessary for basic site functionality;
- Analytical cookies: To monitor and improve performance;
- Marketing cookies: To personalize advertising campaigns.
External tools used include:
- Google Analytics;
- Facebook Pixel;
- Linkedin Insight Tag.
Users can manage cookie preferences through browser settings or our website’s cookie management tool.
12. Data Retention Personal data will be retained for as long as necessary to fulfill the purposes described or until the user requests its deletion. In cases of legal obligations, such as financial records, data will be retained for the legally required period.
13. Changes to the Privacy Policy We reserve the right to amend this Privacy Policy at any time. Any changes will be communicated via email and made available on the website with the date of the latest update.
14. Contact Information For any questions or concerns regarding this Privacy Policy, you can contact us via email: info@hdsolutions.com